Shipping Policy

Effective Date: 22.09.2024

We strive to provide clear and transparent shipping information to ensure a smooth delivery process. By placing an order on our website, you agree to the following terms:

1. Processing and Shipping Times

• Made-to-Order Products: Since all our products are made to order, please allow the following timeframes for delivery:
  • Regular Shipping: Up to 6 weeks for delivery.
  • Expedited Shipping: Up to 3 weeks for delivery.
• Shipping Zones: We ship to most regions worldwide, including the UAE, UK, and USA. Please note that additional time may be required for remote areas or regions with customs delays.

2. Shipping Costs

Shipping costs will be calculated at checkout based on your location and selected shipping method. Expedited shipping is available at an additional cost.

3. Customs and Import Duties

• UK Customers: Orders shipped to the UK may be subject to import taxes, customs duties, and fees levied by your local government. You, the customer, are responsible for any such additional charges.
• USA Customers: Similarly, orders shipped to the USA may incur customs duties or import taxes, which are the responsibility of the buyer.
• UAE Customers: Orders within the UAE will not be subject to import duties but may incur VAT charges, as applicable by law.

4. Delivery Delays

While we strive to meet our delivery timeframes, there may be delays due to customs processing, natural disasters, or other unforeseen circumstances beyond our control. If your order is delayed, please contact us for an update.

5. Tracking Information

Once your order is shipped, you will receive an email with tracking details to monitor your shipment.

6. Failure to Deliver

If the courier is unable to deliver your package due to incorrect address details provided by you, you may be responsible for additional reshipping fees. Please ensure that your delivery details are correct when placing your order.