Privacy Policy

Introduction

The Pilates Collective FZ LLC ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your personal information when you visit our website or use our services, including our Pilates equipment store and online training programmes.

Important Information

Purpose of This Privacy Policy

This privacy policy aims to inform you how we collect and process your personal data through your use of our website and services, including any data provided when you purchase equipment, register for online training, or otherwise engage with us.

Controller

The Pilates Collective FZ LLC, located at FOAM0717 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, is responsible for your personal data and is the controller for this website.

​Contact Details

If you have any questions or concerns regarding this privacy policy, please contact us at:

- Company Name: The Pilates Collective FZ LLC
- Email Address: privacy@thepilatescollective.ae
- Postal Address: FOAM0717 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

We also work with licensed partners and affiliates who are subject to similar privacy principles.

The Data We Collect About You

We may collect and process different types of personal data, including but not limited to:

- Identity Data: Name, date of birth, gender, and similar identifiers.
- Contact Data: Billing address, delivery address, email, phone numbers.
- Financial Data: Payment details for purchases and services (processed via third-party payment processors).
- Technical Data: IP address, login information, browser type, device information, and more.
- Profile Data: Username, purchase history, preferences, feedback.
- Usage Data: How you use our website and services.
- Marketing Data: Preferences for receiving marketing communications.

We also collect anonymised data for analytical and business purposes. This data does not identify you and is used to improve our services.

How We Collect Your Data

Data is collected through various means, including:

- Direct interactions: Account creation, purchases, training registrations.
- Automated technologies: Cookies and similar tracking technologies.
- Third-party sources: Technical, contact, and financial data from payment and service providers.

How We Use Your Personal Data

We will only use your personal data when the law permits. Common uses include:

- To fulfil contractual obligations, such as processing purchases or training sessions.
- To notify you of changes to our services, policies, or promotions.
- To manage payments, fees, and refunds.
- To protect our website and services through security measures and compliance with legal obligations.
- For marketing purposes, where you have given your consent.

We may combine your data to offer you personalised content, advertisements, and services.

Marketing Communications

If you have opted to receive marketing communications, we may send you promotional offers and updates. You have the right to opt out at any time by contacting us.​

Payment Processing

Payments made through our website are processed via third-party providers like PayPal or Telr. We do not store or manage your financial information; instead, it is handled by the payment processor in accordance with their privacy policies.

Data Security

We have implemented appropriate measures to secure your personal data against unauthorised access, misuse, and disclosure. Access to your data is restricted to employees and third-party service providers who need it to perform their duties.

Data Retention

We will retain your data for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, or regulatory reasons. After this, your data will be securely deleted or anonymised.

Your Legal Rights

Under data protection laws, you have the right to:

- Request access, correction, or deletion of your personal data.
- Object to or request restriction of processing.
- Withdraw consent at any time (which may affect the services we can provide).
- Request data transfer to another provider.

For any of these requests, please contact us.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy regularly.

Disputes

Any disputes related to this policy will be governed by the laws of the United Arab Emirates.